Start with the issue, not a generic ticket.
Send the relevant account, platform, market-data, or website context. The static website prepares an email for the EBCFX support address without pretending it has already been delivered.
Describe what you need.
The form opens your email application with the details prefilled. You can review the message before sending it.
Before contacting support.
Are website market prices EBCFX executable quotes?
No. Public prices and third-party widgets are labeled as reference data. Review the available quote and product conditions inside the EBCFX workspace.
Why does the website show “public feed unavailable”?
The third-party provider may be unreachable, rate limited, blocked by the browser or network, or temporarily unavailable. The site does not generate replacement prices.
Are the account values final?
No. Website account tiers and cost floors are indicative. The workspace shows the account conditions currently available.
Does the margin explorer predict my result?
No. It calculates an educational scenario from your inputs. It cannot predict market movement, slippage, gaps, actual financing, or the final execution price.
Where should I report an account-specific issue?
Use the support route shown inside your signed-in workspace when possible so the request can include the relevant account context.
What information should I avoid sending?
Do not send passwords, one-time codes, recovery phrases, full card information, or other credentials that could be used to access your account or funds.
Need account context?
Open the EBCFX workspace and use its available support route for signed-in account or transaction questions.